The service desk manager sdm tool is an itil ticketing application that offers service request, incident, problem and change management. Supervised and monitored a group of service desk analysts, providing training, direction and counsel to help ensure sufficient performance levels and adherence to processes and procedures. It is a product that offers you service request, incident, problem and change management that maximizes analyst productivity and enhances responsiveness. Ca unicenter service desk can be fully configured to support all aspects of alm, including an incident and problem management application that improves firstcall resolution and empowers end users to solve daytoday problems with easytouse online self help. Aug 22, 2019 ca unicenter nsm is a trending cloudbased bi software, it is designed to support small, medium and large size business. Itil compatible and built on a proven, scalable architecture, unicenter service desk aligns it processes with your business goals while providing superior service for employees, customers and partners. Social media integration is becoming a help desk software mainstay. Ca is one of the largest it management software providers in the world. Unicenter service desk how is unicenter service desk.
This disambiguation page lists articles associated with the title unicenter. Your help would allow us a good independent and informative analysis. It is a web based ticketing system allowing our customers to log their own tickets incident or request and reference existing problems using self service. Cas software correlates multiple system problems to find the root cause of a problem. Edshp enterprise services april 2009 to april 2010 service desk representativefloor lead monrovia, ca.
Unicenter service desk, ca sdm, ca service catalog, ca business service insight. Unicenter service desk helps you improve efficiencies while gaining customer. Ca unicenter nsm is a trending cloudbased bi software, it is designed to support small, medium and large size business. Since november 5, 2018, the company has been a subsidiary of broadcom inc. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks. Cost of support for ca unicenter nsm an important factor. Ca unicenter software delivery add or remove programs.
Launch xerox centreware web or xerox device manager from the ca nsm interface. Ca unicenter, remedy, magic, bmc service desk express. An it service management itsm solution that understands what it takes to successfully manage your employee services. This web page contains information about the add or remove programs control panel entry ca unicenter software delivery. Prior to the broadcom acquisition, ca was ranked as one of the largest independent software corporations in. It was integral during our large it consolidation 10 years ago in merging 10 different it departments into one by converging on one ticketing system for all it issues. A clean, simple selfservice option like this would open up a world of new information for our customer. Video demonstration showing how ca service management addresses incident and. Unicenter nsm supports eitm is cas vision of how to unify and simplify the management of enterprisewide it. Caunicenter systems management software from ca technologies that supports a variety of servers, including sun, hp, digital, ibm and netware. In my opinion, jira service desk is more oriented to developing software. Caunicenter, unicenter operations management, computer associates unicenter, ca unicenter operations management definition. Unicenter tng the next generation manages the global enterprise, including networks, systems, applications and databases regardless of location.
Unicenter serviceplus service desk enterprise maintenance renewal 3 years 1 concurrent user overview and full product specs on cnet. Ca unicenter nsm discontinued vs logicmonitor trustradius. Unicenter white papers caunicenter, unicenter operations. Ca unicenter remote software free download ca unicenter. Ca unicenter remote, free ca unicenter remote software downloads, page 3. Key benefits and features unicenter tng and its options are proprietary software programs belonging to computer associates, inc. Compliance manager for zos, which is integrated with cas unicenter service desk, later this summer will also gain a set of application programming interfaces that can be used in other help desk. Software that helps prioritize management, reduce costs and increase efficiencies.
Ca unicenter service desk can be fully configured to support all aspects of alm, including an incident and problem management application that improves firstcall resolution and empowers end users to solve daytoday problems with easytouse online selfhelp. Caunicenter article about caunicenter by the free dictionary. Microsoft office professional edition, microsoft visio, open office, sun star office, lotus notes, microsoft sharepoint, ca unicenter servicedesk, sysaid help desk software security tools. Integrate full event management features of ca nsm such as problem management and advanced help desk. Ca named a leader in service desk management tools by independent research firmca unicenter service desk named a leader for large and small enterprises ca today announced it has been named a leader for service desk management tools in the forrester wavetm. Enable unsolicited feedback for device events using snmp trapcapable registration for example, machine out of toner new ca nsm browser interface is supported. This guide will benefit anyone who wants to understand how unicenter service desk. Not bad, if you have only one team with consistent needs using the software. Ca service desk manager overview university of illinois unified. Ca unicenter service desk is a product and technology that delivers service request, incident, problem and change management. Cas serviceplus suite offers several products, including unicenter service plus service desk for integrated help desk management that is, problem management and more advanced service desk features, such as change, asset and configuration management, with interfaces provided to desktop management, asset management and remote management. Unicenter tng the next generation manages the global enterprise.
Ca service management change, configuration and release. Ca unicenter nsm discontinued it helped make us an itil shop. Check out the free trials of these products, read online comments, get clarifications from the. Service desk management tools, q2 2008 april 2008 research report. By clicking accept, you understand that we use cookies to improve your experience on our website. A recent nmincite report found that as many as 47 percent of all social media users 59 percent for those 1824 years old have sent customer service requests through facebook, twitter and other social channels.
Unicenter automation point is a workstationbased outboard automation solution you can use to centrally monitor and manage mainframe and distributed systems. We would like to hear from you of what you liked or disliked about ca unicenter, remedy, magic, bmc service desk express. Ca unveils compliance manager for zos for mainframe. Software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center. Ca unicenter systems management software from ca technologies that supports a variety of servers, including sun, hp, digital, ibm and netware. The biggest problem we have in our organization is that our end users dont report issues to the help desk often enough and rarely ask for things through the help desk. Symantec endpoint encryption, symantec endpoint protection, truecrypt, killdisk. It service desk by ca technologies provides innovative change management and extensive automation for your it service management. Jun, 2014 video demonstration showing how ca service management addresses change, configuration and release management processes with both browser and mobile user experiences. Its unicenter service desk is a webbased service desk solution that meets enterprise businesses needs. Ca boosts itil automation with new tools, training. Ca service desk manager is a complete set of support and service functionalities, ranging from service requests, change, incident, knowledge, and configuration management for businesses from various industries. Aug 22, 2019 software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center.
For more information, see ca service desk manager at. Resolve systems computer software, 51200 employees. Ca unicenter nsm discontinued vs tivoli trustradius. The engine is a process that provides communication services between scalability servers and their parent unicenter dsm domains and enterprise. Then, shortlist a few solutions that fit your wants.
Computer associates unicenter enterprise management software. Oct 28, 2003 ca s serviceplus suite offers several products, including unicenter service plus service desk for integrated help desk management that is, problem management and more advanced service desk features, such as change, asset and configuration management, with interfaces provided to desktop management, asset management and remote management. Avatier identity and access management software offers a password reset tool that automatically resets end user passwords without help desk involvement. Imagine opening a ticket, entering the help desk password reset request, storing the information, closing the ticket and capturing your information security metrics through automation. Ca unveils compliance manager for zos for mainframe policy.
The unicenter software delivery product manages the creation, distribution and installation of software packages across lans, wans and wireless networks. Ca service management incident and problem management. Ca cloud service management is an innovative service management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. Ca service desk manager is basically a unified service desk application that offers all stages and service desk operations. Ca enhances unicenter for ondemand computing redmond. Service desk manager resume example hp enterprise services. Unicenter serviceplus service desk enterprise maintenance. Xerox centreware for ca nsm, software and solutions. More information can be found by visiting this search result. To help achieve this, unicenter nsm is built upon cas integration platform which provides a set of shared services such as workflow, rules, policies, ui, users and management data. Unicenter shopping, a large mall and entertainment complex in greater buenos aires, argentina. Systems management software from ca technologies that supports a variety of servers, including sun, hp, digital, ibm and netware. Ca technologies key features cas help desk solution has interactive online support and advanced root cause analysis, and it also provides consistent it service support.
Ca enhances unicenter for ondemand computing microsoft. It also offers support for remote users, personal digital assistants pdas and mobile devices. Cas products include its unicenter service desk, unicenter management for microsoft exchange, and the ca service desk manager, among many others. These solutions map it infrastructure to business processes and automatically detect, diagnose, repair and recover complex problems across the entire technology stack. The purpose of this guide is to help analysts and administrators start using unicenter service desk in accordance with the applicable aspects of the information technology infrastructure library itil best practice processes for service support and service delivery. As a customer investing in a software product, you are looking for constant support, besides the price of the software. Unicenter article about unicenter by the free dictionary.